Course Offerings
This course provides an in-depth look at the dynamics, signs, and barriers related to domestic violence—specifically within the context of law enforcement and first responder families. It includes statistical data, case examples, unique vulnerabilities, and the psychological and practical challenges victims face. The course also outlines how professionals can support victims through informed awareness, appropriate responses, and escape planning strategies.
Difficult coworkers? Tense dynamics? This course doesn’t hold back.
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This training tackles the uncomfortable but common issue of toxic coworker behavior inside the communications center. Through engaging case studies, humor, and reflection, participants will learn how to navigate personalities like “Negative Nancy,” “Bob the Bully,” and “Liability Lisa” — while also examining their own habits and how to be a positive force on shift. A must-attend for anyone who trains, supervises, or just wants a healthier team culture.
This class was built for trainers who feel stuck, overwhelmed, or unsupported.
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Dispatch training doesn’t always go smoothly—and neither does being a trainer. This session dives into the most common, frustrating scenarios trainers face: unmotivated trainees, peer interference, blurred boundaries, and performance that just doesn’t improve. With real-world examples and practical tools, this course helps trainers navigate difficult situations with confidence and consistency.
​Not every 911 professional thrives solely at the console — and that’s okay. This class is designed to help telecommunicators recognize the many career paths available within the 911 profession and explore roles that align with their natural strengths and interests. Whether you're drawn to training, supervision, technical systems, or wellness support, there's a place for your skills in this field. Attendees will leave with a clearer sense of direction and encouragement to take the next step toward finding their fit — even if that means changing paths or learning from rejection along the way.
This course provides an in-depth look at the dynamics, signs, and barriers related to domestic violence—specifically within the context of law enforcement and first responder families. It includes statistical data, case examples, unique vulnerabilities, and the psychological and practical challenges victims face. The course also outlines how professionals can support victims through informed awareness, appropriate responses, and escape planning strategies.
Rediscovering You: Life After the Labels is a thought-provoking, interactive session designed for anyone who’s ever asked themselves, “Who am I when I’m not being useful to everyone else?”
Whether brought on by a major life change — like divorce, parenthood, loss, or retirement — or just the quiet hum of burnout, this session helps participants take an honest look at their current path, reconnect with their inner self, and rediscover the passions, values, and purpose that may have been lost in the busyness of life.
Through reflection exercises, mindset shifts, and practical strategies, participants will begin the process of reclaiming their identity and living intentionally — not just responsively.
In high-pressure environments like 911 communications centers, cohesive teamwork isn’t optional—it’s essential. This course explores the building blocks of group cohesion and offers practical strategies to improve communication, trust, inclusion, and conflict resolution. Participants will identify harmful team dynamics, apply communication principles, and engage in scenario-based problem-solving to foster a more supportive and efficient work environment.
Sarcastic title—serious impact. In the fast-paced, high-stress world of emergency communications, the biggest threats to a dispatcher’s career often aren’t technical mistakes—they’re behavioral missteps. This class uses real-world examples and a touch of dark humor to expose the small habits, communication slip-ups, and cultural landmines that can lead to big consequences. From careless messages to poor radio etiquette to undermining your leadership, we’ll explore the dispatch don’ts that could cost you your job—or your credibility.
Whether you're new to the headset or a seasoned pro, this session will leave you with a renewed sense of professional caution and practical strategies to avoid self-sabotage.
In the high-pressure world of emergency communications, it’s often the smallest details that make the biggest difference. This focused, skill-sharpening session is designed to help 911 dispatchers elevate their professionalism through everyday habits that improve accuracy, efficiency, and agency credibility.
Participants will explore often-overlooked practices such as double-checking NCIC entries, maintaining professional tone and procedure over the radio, and composing clear, effective messages to other agencies. Through real-world examples and practical exercises, dispatchers will learn how mastering these “small things” can significantly enhance communication, reduce errors, and support responder and public safety.
Whether you’re new to the headset or a seasoned telecommunicator, this course will help you refine the core habits that define dispatch excellence.